Product Intern
5 days ago
Key Responsibilities:
- Interact with customers directly (calls, chats, emails) to understand their needs, concerns, and experiences.
- Gather and analyze user behavior to identify trends, friction points, and improvement areas.
- Collaborate with product and operations teams to relay insights and help prioritize feature improvements or operational tweaks.
- Assist in refining communication strategy (WhatsApp, Email, Push) to improve engagement and resolution rates.
- Maintain and analyze customer-related data using Excel or Google Sheets.
- Contribute to internal knowledge sharing by documenting learnings, queries, and feedback themes.
What We're Looking For:
- Knowledge of SQL is preferred.
- Strong communication skills—empathetic, clear, and confident in interacting with customers.
- Curious mindset—someone who can go beyond "what" and ask "why."
- Comfortable with Excel/Google Sheets for organizing and analyzing basic data.
- Collaborative and proactive approach with a problem-solving attitude.
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