
Facilitator
2 days ago
JOB TITLE: Executive/ Facilitator
Main Purpose of the Job:
The Facilitator Executive plays a critical role in ensuring clients receive the service quality and results promised by consultants and sales teams—specifically for services such as Advanced Laser Therapy, Strand by Strand – The Ultimate, and Strand by Strand – Cosmetic. This position involves end-to-end coordination across departments, proactive client engagement, and supporting both operational excellence and sales conversion to meet business goals.
Key Roles and Responsibilities:
Client Service & Delivery
· Deliver exemplary, client-centric service aligned with AHS standards and brand expectations.
· Coordinate with all departments to ensure seamless procedure execution for all offered concepts.
· Proactively resolve complex client concerns escalated by the team, involving the Advisor, Regional Head or National Head when necessary.
· Maximize client satisfaction through regular follow-ups, consistent engagement, and retention strategies.
Operational Excellence
· Maintain and manage client records meticulously, including consultation history, financial details, and treatment images.
· Monitor procedure room readiness, equipment functionality, and hygiene across all client-facing areas.
· Ensure daily CRM updates and maintain accurate reporting across daily, weekly, and monthly metrics.
· Coordinate with the Head Office to ensure smooth operational execution.
Sales Enablement & Business Support
· Support the sales team in closing deals, especially for procedural and high-value services.
· Identify and promote second sales opportunities through effective upselling and cross-selling (target-centric).
· Collaborate closely with Trichologists (Medical Practitioners) to align on client follow-ups, review outcomes, and support medical-to-sales integration.
· Strategize with studio departments to achieve monthly business targets and KPIs.
Inventory & Protocol Management
· Monitor departmental stock levels and raise timely requisitions.
· Ensure all protocols and standard operating procedures are followed across departments, maintaining high quality and safety standards.
Performance & Innovation
· Track studio visits of regular clients to personalize their experience and enhance service delivery.
· Monitor surgical schedules and ensure studio teams meet follicle count and average rate targets.
· Propose and implement new systems, processes, or service innovations to improve client experience and elevate brand positioning.
Success Metrics (KPIs):
· Client satisfaction scores & resolution turnaround time
· Conversion rate for second sales (upselling/cross-selling)
· CRM update compliance and reporting accuracy
· Follicle count and average rate achievement (where applicable)
· Client retention and repeat visit rate
Job Type: Full-time
Pay: ₹10, ₹50,000.00 per month
Work Location: In person
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