Director of Operations

Role: Director of operations

Experience: 10-15 years

Location: HYD

Mandatory Skills: SAAS based experience (OR) Software consulting service

JD:

Location: Hyderabad, India Companies: Suitefy & SuiteEarth Job Type: Full-time | Senior Leadership

About the Role

We are seeking a highly accomplished, strategic Director of Operations to lead and scale operations for Suitefy and SuiteEarth, two innovative, fast-growing companies in the sustainability and smart living sectors. Based in Hyderabad, this role is ideal for a systems thinker and operational leader who thrives in a high-growth, multi-entity environment.

You will be responsible for developing scalable infrastructure, streamlining processes, and building resilient teams that enable exponential growth. This is a key leadership role reporting directly to the CEO/founders and involves close collaboration with Product, Sales, Finance, and Technology functions.

Key Responsibilities

· Own end-to-end operations across Suitefy and SuiteEarth — including sales support operations, marketing activities, business processes, internal systems, customer experience, vendor management, and facilities.

· Collaborate with finance to lead operational budgeting, forecasting, and P&L management.

· Manage timely completion of compliance and regulatory filings. Drive compliance with legal, tax, labor, and industry-specific regulatory requirements.

· Architect operational strategies that support rapid business growth and geographic expansion.

· Design and implement SOPs, workflows, and automation to eliminate inefficiencies and reduce operational risk.

· Lead cross-functional execution by aligning resources, teams, and timelines with strategic priorities.

· Hire, coach, and retain top talent in operations, administration, and support functions.

· Build and enforce OKRs/KPIs for operational departments; monitor and drive performance against targets.

· Select and deploy tools/technologies leveraging AI that improve transparency, scalability, and decision-making.

· Establish SLAs, vendor scorecards, and service metrics to uphold operational excellence.

Candidate Requirements

Professional Background

· Minimum 10–15 years of progressively senior experience in growing software services operations, with at least 5 years in a leadership role managing cross-functional teams.

· Strong experience scaling operations in Software Consulting Services and SaaS Software product companies.

· Track record of building repeatable, metrics-driven systems that have supported 2x–5x company growth.

· Experience managing large budgets and making data-informed operational decisions.

· Prior exposure to multi-entity or multinational environments is strongly preferred.

Education

· Bachelor's degree in Business Administration, Commerce, Finance, Engineering, Operations Management, or related field.

· MBA or equivalent executive education is a significant advantage.

Leadership Attributes & Persona Fit

To thrive in this role, you must bring more than just experience — you must be a strategic, analytical, and mission-driven leader who embodies the following traits:

· Systems Thinker: Sees the big picture and understands how people, processes, and tools connect.

· Execution-Focused: Gets things done with speed and precision. Obsessed with operational excellence.

· Builder's Mentality: Comfortable working in ambiguity; builds systems, not just manages them.

· People Developer: Leads with empathy, mentors team members, and builds strong internal culture.

· Change Driver: Not afraid to challenge the status quo. Passionate about continuous improvement.

· AI and Data-Literate: Makes decisions using evidence, metrics, forecasting, and leveraging AI tools whenever possible.

· Integrity & Accountability: Operates with transparency and a strong sense of ownership.

Success Criteria (First 6–12 Months)

The following outcomes will define success in this role:

1. Operational Foundations Built

o All key departments have documented and efficient processes in place.

o Core systems and tools integrated to support collaboration, monitoring, and reporting.

1. High-Performance Teams in Place

o Key hires completed; team performance managed through KPIs and regular reviews.

1. Operational Efficiency Gains

o Measurable improvement in cost per operation, SLA adherence, customer satisfaction, and time-to-resolution.

1. Scalability Achieved

o Infrastructure and processes capable of supporting 2x–3x growth without significant added cost or complexity.

1. Cross-Functional Alignment

o Seamless coordination between operations and departments like Product, Finance, and Customer Experience.

Compensation & Benefits

(Please provide input here — placeholder values below)

· Competitive base salary: ₹ [As per market conditions, skills and experience]

· Performance bonuses

· Equity/ESOP options (if applicable)

· Health insurance

· Paid time off