Contact Centre Agent

13 hours ago

Andheri East, Maharashtra, India BENIEVA Full time ₹ 14,40,000 - ₹ 33,60,000 per year

Designation- Customer Service Support (Fresher/ Lateral)

Reports To: Team Coach / Team Leader

Job Location- Andheri East Mumbai

Work Mode- Work from Office

Shift - Night

Responsibilities

v Answer inbound calls, related to appointments and other medical services professionally and efficiently.

v Answer Inbound Calls related to medication refills, Orders, lab and test results and take in messages for the doctor's office.

v Making outbound calls related to appointment confirmation/cancelling and rescheduling with providing information about (Appointment date and time, location and physician to be seen).

v Provide accurate information about healthcare services, clinic hours, policies, and procedures.

v Schedule, reschedule, or cancel patient appointments using Electronic Health Record (EHR) and Enterprise Practice Management (EPM) in the Practice Management System.

v Maintain confidentiality and adhere to HIPAA regulations.

v Document all interactions in (EHR) or healthcare-specific platforms.

v Resolve customer complaints and issues with empathy and professionalism.

v Maintain detailed records of customer interactions using (EHR) in Practice Management System.

v Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

v Collaborate with team members and other departments to improve customer experience.

v Stay updated on product knowledge, company policies, and industry trends.

Requirements

Ø Excellent communication.

Ø Basic knowledge of Word and Excel.

Ø Tech Savy and knowledge of CRM tools.

Ø Freshers / Prior experience in a healthcare call centre or customer service role.

Ø HSC/ Graduate in any stream.

Ø Immediate Joiner.

Job Type: Full-time

Pay: ₹18, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Are you comfortable working US Shifts (Night)? Provided one side Transport?
  • Can you speak in English Professionally?

Work Location: In person

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