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Senior Technical Writer
2 weeks ago
About the job:
The Red Hat Customer Content Services (CCS) department is searching for an experienced technical writer to join our OpenShift Dev Ecosystem documentation team. You'll be responsible for creating customer-facing technical documentation for our OpenShift Dev Ecosystem products, which will be made available online through the
Red Hat Customer Portal
. In this role, you'll define the scope of, quality test, and deliver technical content while maintaining customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you'll work closely with globally distributed stakeholders from diverse cultural backgrounds to create content that helps our customers understand our offerings and find the best solutions for their needs.
What you will do?
- Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality product documentation
- Engage and collaborate with customer feedback programs to address content gaps, lead and participate in content journeys, and promote continuous improvement of the documentation experience
- Keep up to date on changes to our offerings, customer use cases, and support issues
- Work with Quality Engineering and Development to improve the accuracy of your documentation.
What you will bring?
- Enterprise-level technical writing experience, including collaborative writing experience
- Experience with topic-based authoring, information architecture methodologies; DITA is preferred.
- Awareness of agile software development methodologies.
- Familiarity with Red Hat's products and related industry offerings.
- Experience with version control systems.
- Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
- Working knowledge and experience operating in a Linux environment using the command line
- Experience using AI tools for technical writing is a plus.
About Red Hat
Red Hat
is the world's leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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