
Campaign Execution
4 days ago
Netcore Cloud is a leading AI/ML-powered personalization full stack MarTech platform that helps B2C brands increase engagement, conversions, revenue and retention across the entire customer lifecycle.
We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated personalization marketing platforms.
Headquartered in India, we have our global footprint across 10 countries worldwide. Netcore has been certified as a Great Place to Work for five consecutive years; further reinforcing our family and people first culture driven by our values of honesty, humanity, openness and commitment for customer and employee success.
The Role
Associate - Campaign Execution & Helpdesk Support
Location:
Thane, India (During Training) | Work from Home (Post-Training)
Shift Timings:
6 PM to 3 AM IST
About The Role
Netcore Cloud is seeking a customer-facing, technically adept professional to join as a Campaign Execution & Helpdesk Support Engineer. This is a dual-role opportunity where you will execute digital campaigns and provide technical support for clients, ensuring seamless adoption and optimal use of our platforms.
What You'll Do
Campaign Execution
- Plan, set up, and execute campaigns (Email, SMS, Voice, Automation) on time.
- Make primary HTML modifications when required.
- Monitor campaign delivery and analyze performance reports with actionable insights.
Helpdesk Support
- Provide first-level technical support through phone, email, and ticketing tools.
- Handle and resolve tickets effectively, balancing campaign execution and support tasks.
- Troubleshoot customer-reported issues related to platform usage, reports, or delivery.
Technical & Process Excellence
- Perform root cause analysis on recurring issues and suggest sustainable fixes.
- Leverage UI and backend knowledge for effective troubleshooting.
- Recommend process improvements and product enhancements based on real customer feedback.
Customer Advocacy
- Act as a trusted advisor and voice of the customer within internal teams.
- Maintain high standards of professional communication.
- Drive customer success by ensuring consistent quality, ROI, and satisfaction.
Ideal Profile
What We're Looking For
- 0-1 years in a Support Team role (mandatory) with exposure to UI and backend systems.
- Strong customer-facing experience in handling queries, escalations, and relationship management.
- Hands-on experience with ticketing systems, ticket resolution, and customer handling skills.
- 0-2 years of total experience in customer support, technical support, or campaign execution.
- Strong technical knowledge: Linux troubleshooting (mandatory), SQL, DNS, HTML, CSS.
- Proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint for reporting.
- Excellent written and spoken English communication skills.
- Self-motivated, strategic thinker, collaborative, and quick learner.
- Flexibility to work the evening/night shift (6 PM to 3 AM IST).
What's on Offer?
- Join a market leader within IT Services
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
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