
Hr Service Delivery Analyst
2 weeks ago
Key Responsibilities:
Champion Client Needs: Act as the Business Product Owner for the People & Operations teams ServiceNow HRSD platform, representing business requirements to the Technology team.
Collaborate on Large-Scale Projects: Partner with the Digital Operations Manager and Product Owner to deliver impactful ServiceNow HRSD solutions.
Drive Requirements Gathering: Work closely with People & Operations team stakeholders to document and analyze business requirements, ensuring alignment with project goals.
Lead User Testing: Coordinate and lead User Acceptance Testing (UAT), ensuring the platform meets stakeholder expectations and resolving bugs or defects.
Enhance Efficiency: Identify opportunities to improve process efficiencies and effectiveness within the ServiceNow HRSD platform.
Support Change Management: Partner with the Change team to drive effective communication and change management initiatives globally.
Ensure Project Success: Collaborate with the PMO to meet project milestones and deliverables on time.
Qualifications:
Technical Experience: 5-7 years of experience in workflow technology workflows, preferably in ServiceNow HRSD.
HR Expertise: Strong understanding of HR processes and terminology, policies and best practices.
Communication Skills: Strong stakeholder management and communication skills to bridge business and technical teams.
Agile Expertise: Hands-on experience in agile project environments and working in virtual, cross-functional teams.
Problem Solving: Proven ability to gather, prioritize, and document business requirements to drive efficiency and deliver an excellent user experience.
Organizational Skills: Excellent organizational and analytical skills to manage complex workflows.
Global Experience: Experience working in a global or matrixed organization is an advantag
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