Customer Service Engineer

4 days ago


Greater Delhi Area, India TK Elevator Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Description

TK Elevator (TKE) is a global leader in urban mobility solutions, with a legacy of engineering innovation dating back to 1890. Known for pioneering advancements, TKE offers cutting-edge products including elevators, escalators, and IoT-driven digital solutions like MAX and AGILE that enhance functionality and improve user experiences. With a presence in over 100 countries and 1,000 locations worldwide, TKE is committed to safety, sustainability, and delivering exceptional customer solutions. The company seeks to redefine urban living while reducing environmental impact, driven by a heritage of precision and innovation.

Role Description

This is a full-time, on-site role for a Customer Service Engineer based in the Greater Delhi Area. The Customer Service Engineer will focus on providing exceptional technical and customer support, performing field service tasks, troubleshooting technical issues, and ensuring customer satisfaction through quality service delivery. The role involves regular interaction with customers to address inquiries, resolve issues, and maintain equipment performance to the highest standards.

Qualifications

  • A proven ability to ensure high levels of customer satisfaction through exceptional service and support
  • Experience in field service operations with a strong understanding of customer systems and needs
  • Expertise in providing customer and technical support effectively and professionally
  • Proficiency in troubleshooting technical issues and resolving system malfunctions promptly
  • Strong communication and problem-solving skills
  • Ability to work independently while maintaining high performance in an on-site capacity
  • Prior experience in the elevator or urban mobility industry is a plus
  • Technical qualifications in engineering or a related field are preferred

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