ServiceNow Business Analyst

3 days ago

Greater Chennai Area, India Accolite Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Description
About the job :

The ServiceNow Business Systems Analyst (BSA) will play a key role in gathering, analyzing, and translating business requirements into functional specifications for multiple ServiceNow workstreams - including ITSM migration, SAM SaaS License Management, and HRSD module implementation. The ideal candidate will have a strong understanding of ServiceNow capabilities, hands-on experience with ITSM processes, and the ability to collaborate with cross-functional teams to ensure timely and quality delivery.

Key Responsibilities

  • Collaborate with business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow implementations and migrations.
  • Translate business requirements into functional stories and acceptance criteria for developers within Agile/Scrum environments.
  • Support migration activities from legacy instances - focusing on Service Catalogs, CMDB, and Inbound Actions under the ITSM scope.
  • Partner with architects and developers in the SAM SaaS License Management workstream to define requirements, validate workflows, and support license management configurations.
  • Work closely with HR and IT teams to support migration of existing custom-built HR service catalogs into the HRSD module.
  • Conduct UAT planning and execution, ensuring that functional requirements are met.
  • Act as a liaison between technical and functional teams, ensuring clarity and traceability throughout the delivery lifecycle.
  • Prepare and maintain process documentation, configuration guides, and functional specifications.
  • Support the Project Manager with planning, sprint reviews, and progress tracking.
  • Optionally serve as Scrum Master for HR Migration workstream facilitating stand-ups, backlog grooming, and sprint ceremonies.

Required Skills And Experience

  • 37 years of experience as a Business Systems Analyst or Functional Consultant on ServiceNow platform projects.
  • Solid understanding of ServiceNow ITSM modules (especially Service Catalog, CMDB, and Incident/Change/Request Management).
  • Exposure to HRSD and/or SAM (Software Asset Management) modules is highly desirable.
  • Experience in requirements elicitation, process mapping, and documentation using tools like Jira, Confluence, or equivalent.
  • Strong knowledge of Agile/Scrum methodologies.
  • Excellent communication, stakeholder management, and analytical skills.
  • Ability to work in fast-paced environments with tight delivery timelines.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM/HR/SAM.
  • Familiarity with ServiceNow migration projects (legacy to new instance).
  • Experience working alongside developers, architects, and PMs on large-scale ServiceNow programs.
  • ITIL Foundation certification preferred.

Desired Skills And Experience

  • BSA, ServiceNow

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