Job opening for Customer service executive
4 days ago
Job Description:
We are looking for a Female candidate to handle the profile below. She can be from the shipping lines background or freight background.
Key Responsibilities:
Ø Make outbound calls to prospective clients and explain freight forwarding services.
Ø Handle inbound inquiries regarding shipping options, pricing, and transit times.
Ø Generate and qualify leads, and schedule meetings for the sales team.
Ø Maintain up-to-date knowledge of international shipping regulations, customs procedures, and freight rates.
Ø Follow up with clients to ensure satisfaction and encourage repeat business.
Ø Coordinate with internal departments for cargo movement updates and customer support.
Ø Maintain and update CRM systems with call details and customer feedback.
Skills:
Ø Strong verbal communication and written skills
Ø Familiarity with freight forwarding terminology and logistics operations
Ø Customer relationship management (CRM) software proficiency
Ø Ability to work under pressure and meet sales targets
Ø Knowledge of Incoterms, shipping documentation (e.g., BL, AWB), and customs procedures
Ø Bilingual or multilingual abilities (optional but preferred)
Experience:
Ø 1–3 years in a telecalling or customer service role within logistics or freight forwarding
Ø Familiarity with international trade routes and major ports/airports is a plus
Work timings - 10am to 6pm and 3pm to 11pm. (Possibly Work from home).
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