Account Manager- Contact Centre

2 weeks ago

Noida, Uttar Pradesh, India Converge Staffing Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Summary:

Minimum 10+ years of experience into US Debt Collections along with hands-on experience in transition management. Valid US visa is mandatory.

Excellent Communication Skill

We are seeking a dynamic and experienced Account Manager to lead and manage client relationships in the debt collections domain, with a strong background in process transitions. The ideal candidate will have a proven track record in managing end-to-end collections operations, driving performance, and ensuring seamless transitions of new business processes. A valid US visa is mandatory for this role due to potential client visits and transition activities.

Key Responsibilities:


• Manage client relationships and act as the primary point of contact for all operational and strategic matters.

  • Oversee day-to-day operations of the debt collections process, ensuring SLAs and KPIs are consistently met.


• Lead and execute transition projects, including due diligence, knowledge transfer, and stabilization phases.

  • Collaborate with cross-functional teams (Operations, Quality, Training, Compliance) to ensure smooth onboarding of new processes.
  • Analyse performance metrics and provide actionable insights to improve collections efficiency and effectiveness.

  • Ensure compliance with regulatory requirements and client-specific guidelines.

  • Required Qualifications:

  • • Bachelors degree mandate
  • • 5+ years of experience in debt collections, with at least 2 years in a client-facing account management role.
  • Hands-on experience in transition management – preferably in a BPO or shared services environment.
  • Strong understanding of US collections laws and compliance standards (FDCPA, TCPA, etc.).
  • • Excellent communication, negotiation, and stakeholder management skills.
  • • Proficiency in MS Office and reporting tools.
  • Valid US Visa is mandatory.

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