Centre In-Charge

2 days ago

Greater Noida, Uttar Pradesh, India Funblock Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description : Centre In Charge - Fun BlockKnowledge, Skills & Abilities:

  • Good communication & written skills
  • Team Building Skills
  • Customer Satisfaction
  • Proficient in MS office.
  • People Management
  • Retail Operations

Qualifications:

Experience

  • Graduation/MBA in any discipline.

  • 5+ years of retail, leisure, or hospitality experience, including management experience.

  • Proven customer service focus and a comprehensive understanding of customer service principles
  • Competent operational skills in a customer-service environment
  • Experience in a leadership position exemplifying interpersonal skills and the ability to coach, mentor, problem solve and build teams.
  • Proven commercial and financial management skills including analyzing financial reports and effective cost control.
  • Experience handling and managing confidential and sensitive information.
  • Having experience in children education/enrichment is a plus Must LOVE interacting with children and love to have FUN

Reports to:

Reportees:

  • Regional Manager/Head Operations
  • Customer Service Representative /Cashier /Team Leader

Duties & Responsibilities:

Operations Management:

Develop and execute sales strategies to meet and exceed Centre targets, driving revenue growth and achieving business objectives.

Maintain a fun, safe, and clean environment for both team members and guests, ensuring the Centre adheres to all required compliance and safety standards as outlined in the FUN BLOCK Safety Standards.

Ensure that all Marketing, Operational, Employee Motivation, and other Corporate Office initiatives are clearly communicated, understood, and effectively executed within Fun Block.

Stay thoroughly informed about the products or services offered, enabling you to effectively guide both staff and customers.

Interact with internal teams to discuss strategies, to drive business objectives.

Inspire and motivate the team to achieve sales targets while maintaining high morale and ensuring exceptional customer satisfaction.

Utilize data and Key Performance Indicators (KPIs) to track Centre and staff performance, ensuring continuous improvement and optimal results.

Lead the daily operations of Fun Block by consistently delivering remarkable customer satisfaction and adhering to all company policies and operational procedures.

Customer Relationship Management:

Handling the guest complaints and resolving them professionally in an efficient and prompt manner or escalating it.

Captivate both children and adults by creating an exceptional Centre setup and presenting engaging educational activities. Build strong guest relationships and promote your center as an elite Fun Block destination, ensuring an unforgettable experience for all visitors.

People Management:

Motivate, mentor, and collaborate with the team members by exemplifying the significance of the guest experience. Set clear expectations, align individual goals with our company's mission and values, and foster a culture of excellence.

Coach, mentor, and train staff in conducting events for the guests (eg: Parties, Bday Parties, destination events etc), sales techniques, customer service best practices, and build comprehensive product knowledge to enhance their skills and performance time to time.

Inventory Management:

Ensure availability of all consumables, any other item needed for Operations.

Implement internal controls and record inventories.

  • Product Analyst

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 8,00,000 - ₹ 18,00,000 per year

    Job Description : Product Analyst - Team Lead - EDC Devices Location: Noida, Uttar PradeshDepartment: Analytics EDC ServiceType: On-siteAbout Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and...

  • International Voice

    2 days ago

    Noida, Uttar Pradesh, India ASV Consulting Services Full time ₹ 2,04,000 - ₹ 2,40,000 per year

    Hiring for International Call Centre Australian ShiftCompany: XLocation: Sector 64, Noida (Opp. SBI Bank, Near Sector 62 Metro Station)Shift Timing: 7:00 AM to 3:00 PM (MonFri)Share your resume directy to yash - will share the google location along with your resumeSaturday: 7:00 AM to 12:30 PMInterview Mode: Only Face-to-Face (No Charges)Interview Time:...

  • Business Analyst

    1 hour ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Role:- We are seeking an experienced Business Analyst to join our team. The successful candidate will be responsible for analyzing and interpreting complex data sets, identifying trends and insights, and developing actionable recommendations to support our product development andKey Responsibilities1) Sound Box Hardware issue FFR Ladder from MHD Funnel...

  • Operations Executive

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Aapastech Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    About Us:India Eye Hospital in Greater Noida is a social enterprise committed to providing high-quality, affordable, and high-volume eye care. Currently, we operate a modern facility located inside Ansal Plaza Mall, next to Pari Chowk Metro Station in Greater Noida. Our current facility is NABH-accredited for eye care, ensuring adherence to recognized...

  • WalkIN Drive:Freshers

    2 days ago

    Noida, Uttar Pradesh, India In Solutions Global (ISG) Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    In-Solutions Global is a leading payment solutions provider, with operations across India, Africa, the Middle East, APAC and South-East Asia. Founded in 2004, ISG provides modern, integrated, experience-driven payment solutions to Banks, Networks, Fintechs, Aggregators & Merchants globally. Over 19 years, ISG has built a robust business model with marquee...

  • Business Analyst

    2 days ago

    Noida, Uttar Pradesh, India One97 Communications Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help oftechnology.Aboutthe...

  • Sr. Account Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Ofis Square Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: Sr. Accounts ManagerLocation: Noida Sector- 62 (Head Office)Industry: Co-WorkingCompany Description:OFIS SQUARE is a smart IoT-enabled premium coworking and managed office provider located in Noida and Gurugram. We focus on providing experience centres for everyone and aim to revolutionize the flex spaces industry in India.About the Role:We are...

  • Consultant - Oracle Application Framework

    7 days ago

    Noida, Uttar Pradesh, India Genpact Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Ready to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • NetSuite Functional Specialist

    2 days ago

    Noida, Uttar Pradesh, India Crowe Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    **CA Background is preferred Your Journey at Crowe Starts Here:**At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to...

  • Experienced Talent Acquisition Senior Recruiter

    10 hours ago

    Noida, Uttar Pradesh, India Crowe Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Your Journey at Crowe Starts Here:At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and...