
Patient Scheduler
5 days ago
Key Responsibilities
- Appointment Scheduling
- Schedule, reschedule, and confirm patient appointments in coordination with providers.
- Manage cancellations and no-shows with appropriate follow-up.
- Patient Communication
- Make outbound calls to patients to confirm demographic and insurance details.
- Remind patients of upcoming appointments, required documents, or pre-authorizations.
- Provide clear instructions related to visit type (in-person, telehealth, follow-up, etc.).
- Ensure correct entry of insurance information to prevent claim denials.
- Coordinate with the eligibility and verification team as needed.
- Documentation & Data Entry
- Accurately record patient demographics, insurance, and appointment details in the practice management system (eCW/athena/etc.).
- Ensure compliance with HIPAA and company policies in handling patient information.
- Coordination with RCM Team
- Work closely with billing, coding, and authorization teams to ensure all pre-visit requirements are met.
- Notify the RCM team of potential issues that may impact claim submission or reimbursement.
Required Skills & Competencies
- Strong communication skills (verbal & written) with a customer service mindset.
- Knowledge of healthcare terminology, insurance plans, and medical billing basics
- Proficiency in practice management systems and MS Office (Excel, Word).
- Familiarity with HIPAA and compliance regulations.
- It's a NIGHT shift job (5.30 PM to 2.30 AM IST)
- Work from office job only
Job Types: Full-time, Fresher
Pay: ₹25, ₹50,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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