Solutions Engineer

DevRev

DevRev's AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America's Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are seeking a highly motivated Solutions Engineer to join our pre-sales team and contribute to the design, development, and implementation of cutting-edge technical solutions for our prospective customers. In this role, you will collaborate closely with Account Executives, Product Management, Engineering Team, Solutions Architects, Customer Success, and other stakeholders to ensure that our solutions meet customer requirements and exceed expectations. You will play a pivotal role in the sales process, providing technical expertise, conducting product demonstrations, and supporting the development of technical proposals.

As a Solutions Engineer, you will work directly with customers to understand their technical needs, build custom solutions during PoCs, integrate & demonstrate DevRev Apps with with customers' existing SaaS ecosystem, and ensure a smooth transition to our implementation and customer success teams. Your ability to communicate complex technical concepts clearly and build strong relationships with customers will be essential to your success in this role.

Key Responsibilities

• Provide expert technical support to the sales team, assisting with product information, addressing technical questions, and supporting solution development during the sales process.
• Conduct live product demonstrations tailored to the specific needs of prospective customers, effectively showcasing technical features, advantages, and benefits.
• Collaborate with customers to understand their technical requirements and pain points, working closely with Solutions Architects to design the most effective solutions.
• Assist in the creation of technical proposals and RFP/RFI responses, ensuring alignment with customer needs and our technical capabilities.
• Analyze competitor products and provide insights on our competitive advantages, keeping the sales team informed of market trends and competitor activities.
• Train sales teams on the technical aspects of our products and solutions, developing training materials and conducting regular sessions to ensure they are equipped with the latest knowledge.
• Build and maintain strong relationships with customers, acting as a trusted technical advisor and supporting them through the sales process and beyond.
• Create and maintain technical documentation, including case studies and technical guides, to support both sales and customer use.
• Customize solutions to meet specific customer requirements, working with engineering and product teams to deliver tailored configurations and integrations.
• Ensure a seamless transition of new customers to the implementation and customer success teams, providing detailed handover documentation and support.
• Work closely with internal teams, sharing technical knowledge and contributing to the continuous improvement of our sales engineering processes and practices.

An ideal candidate for the Solutions Engineer role would have

• Degree in Computer Science, Engineering, Information Technology, or a related field.
• 5+ years of experience in a technical pre-sales or sales engineering role.
• Strong technical acumen with the ability to understand and explain complex concepts clearly.
• Hands-on coding experience in Python/JavaScript/Typescript.
• Experience of building custom integrations with SaaS vendors' APIs (ex: Jira, SalesForce, Freshdesk, Azure DevOps, etc.)
• Proven experience in conducting product demonstrations and developing technical proposals.
• Excellent communication and interpersonal skills, with a focus on customer engagement.
• Ability to work collaboratively with cross-functional teams.
• Experience in competitive analysis and market research.
• Willingness to travel up to 30% based on client and business needs.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev