Customer Relationship Executive

7 days ago

Jalandhar Pathankot, India VE Commercial Vehicles Full time ₹ 8,00,000 - ₹ 12,00,000 per year

1 Business Generation:-Workshop loading by increasing number of job orders, service volumes and promote service offerings for whole dealership and by notifying the sales department of any vehicle sales opportunity

2 Customer Satisfaction:-Establish polite and efficient contact with potential and existing customers, ensure receiving and delivery vehicles in a customer friendly manner.

3 Key Account Management :-Execute Planned actions for identified key accounts with respect to aftermarket (Parts and Service), Liaison between concerned position internally and the customer

4 Post Sales Service/customer complaint:- Report, Collate & transmit weekly reports on customer complaints and submit to technical service for corrective actions

5 Marketing functions:-Help works managers achieve service sales target. Meet customers, analyze service and parts sales, devise & launch new schemes based on customer, market need etc.

6. Promotional activities:- Creating unique customer specific packages(service/parts packages) aimed at retention and increasing market share, inform customers of new product through mailers etc.

7.General Management & Administrative Role:-Supervise all front desk activities & maintaining liason with customers.

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