Deputy Head of Operations

1 week ago

Bengaluru, Karnataka, India SaffronStays Full time ₹ 10,00,000 - ₹ 15,00,000 per year

Role:

Head - Operations

Summary:
Do you feel like a misfit in the traditional hospitality industry and burdened by legacy-driven standards? Do you itch to set new standards for guest experience to meet the changing requirements of guests? Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on...

Experience:
10-20 years of experience in Hospitality

Salary:
Up to 15lpa

Role Objective:

  • To be responsible for leading the operations and customer success teams for SaffronStays at the pan-India level.
  • To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owners and Guests.
  • To position SaffronStays as a pioneer in the field of learning and skill development in the alternate accommodation industry.

Key Responsibilities:

  • Develop and implement strategies that optimise operational efficiency and guest satisfaction, and keep improving the NPS scores
  • Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
  • Develop a training and excellence centre, including engaging deeply with various hotel management colleges.
  • Implement and oversee a comprehensive training and development program
  • Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organisation.
  • Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
  • Oversee the Customer Care team, F&B team, Central Procurement team, Licensing team, and Regional Operations teams.
  • Ensure that all operations comply with legal and regulatory requirements

Requirements:


• Exceptional Communication skills


• Resourceful, possesses a calm demeanour and agility to thrive in a fast-paced start-up


• Demonstrating strong leadership and motivational skills


• Ability to build a team, attract, motivate, and retain a high-performing team


• Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives


• Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams

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