Exp CX Op Exc Professional

4 days ago

Pune, Maharashtra, India Honeywell Full time ₹ 20,00,000 - ₹ 25,00,000 per year

As a Customer Experience Operational Excellence Manager here at Honeywell, you will play a key role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.

In this role, you have a direct impact on improving customer satisfaction, streamlining operations, driving efficiency, and fostering a culture of continuous improvement within the customer service function.

Key Responsibilities

  • Lead and manage the operational excellence initiatives to drive process improvements and enhance customer experience
  • Collaborate with crossfunctional teams to identify operational gaps and develop solutions to address them
  • Implement best practices and standard operating procedures to streamline processes and improve efficiency
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Develop and implement training programs to enhance the skills and knowledge of the customer experience team
  • Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives
  • Provide regular updates and reports to senior management on the progress of operational excellence initiatives
  • Works under minimal supervision
  • Provides guidance and coaching to direct and/or indirect reports
  • Leads complex, global, project teams within their business

YOU MUST HAVE

  • 2 years of proven experience in driving operational excellence and process improvement initiatives.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational skills.
  • Ability to collaborate and influence cross-functional teams.
  • Experience in customer experience management is preferred.
  • Excellent communication and presentation skills.
  • Proficient in data analysis and reporting tools.

WE VALUE

  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Master's degree in a relevant field is preferred.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Innovative and solution-oriented mindset.
  • Excellent interpersonal and relationship-building skills.
  • Continuous learning and self-development mindset.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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