Tele Sales Executive

11 hours ago

Gurgaon, Haryana, India Easemytrip Full time

About the Role:

As a Tele Sales Executive at , you will be responsible for connecting with potential customers over calls, understanding their travel needs, and converting inquiries into successful bookings. This role demands strong communication skills, a persuasive sales approach, and the ability to offer travel solutions in real-time. You will play a key role in driving revenue and enhancing customer satisfaction by promoting flight, hotel, holiday, and other travel services offered by EaseMyTrip.

Key Responsibilities

  1. Inbound & Outbound Calling: Make outbound calls to potential customers and attend inbound inquiries to understand their travel requirements and convert them into bookings.
  2. Travel Product Promotion: Promote flight tickets, hotel bookings, holiday packages, bus/train tickets, and other travel-related services offered by EaseMyTrip.
  3. Lead Conversion: Follow up with leads, explain product offerings, and close sales by assisting customers in selecting the best available travel options.
  4. Customer Interaction: Maintain a professional and courteous tone while communicating with customers, ensuring a positive brand experience.
  5. Understanding Customer Needs: Assess customer preferences, travel budgets, and destinations to offer personalized travel recommendations.
  6. Daily Reporting & CRM Updates: Maintain accurate records of customer interactions, follow-ups, bookings, and updates in CRM systems.
  7. Target Achievement: Consistently meet or exceed assigned sales targets and KPIs on a daily, weekly, and monthly basis.
  8. Cross-Selling & Upselling: Identify opportunities to upsell add-ons like travel insurance, seat selection, meals, etc., and cross-sell other travel services.
  9. Issue Resolution: Handle customer queries, complaints, or post-sale concerns promptly and professionally to ensure satisfaction.
  10. Collaboration with Internal Teams: Coordinate with customer service, operations, and backend support to ensure smooth booking and service fulfillment.

Preferred Candidate Profile

  1. Experience: Freshers and candidates with up to 3 years of experience in tele sales, customer service, or BPO/voice process preferably in travel, hospitality, or e-commerce sectors.
  2. Educational Qualification: Graduate in any discipline. A diploma in travel or tourism is an added advantage.
  3. Communication Skills: Excellent verbal communication skills in Hindi and English. Knowledge of additional regional languages (e.g., Tamil, Telugu, Bengali, Marathi) is a plus.
  4. Sales Skills: Strong persuasive skills with a target-oriented approach and ability to close sales effectively.
  5. Customer Focus: Passionate about customer satisfaction and able to handle objections or concerns professionally.
  6. Tech-Savvy: Comfortable using CRM software, travel booking platforms, and MS Office tools.
  7. Multitasking Ability: Able to manage multiple leads and calls in a fast-paced work environment.
  8. Adaptability: Willing to work in rotational shifts, including weekends and holidays based on business requirements.
  9. Problem Solving: Quick thinker with the ability to resolve customer issues and handle objections efficiently.
  10. Team Spirit: Cooperative, enthusiastic, and motivated to contribute to team goals and business growth.

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