Software Support Engineer

Life at SSTech System
Indeed, life at SSTech Systems is all about teamwork, innovation, and personal growth. We understand that a fulfilling career goes beyond just work. Our work culture is based on mutual respect, collaboration, and continuous learning. As a member of the SSTech family, you'll have the opportunity to push the boundaries of technology. We are not just a workplace; we are a community that values each person's contributions and ideas. With team-building events and an inclusive atmosphere, we help employees feel engaged and motivated.
What do we look for?
Passion
We hire people who are passionate about their careers and skills. So, if you are skilled, hungry to learn, and execute, then join us. s
Team Player
If you are a better team player who can add more value to our team, then SSTech Systems is the best place for you to work.
Honest
Of course, honesty is a non-negotiable factor for us. It is something we always look for before offering you any position.
Join Our Growing Family at SSTech System
At SSTech Systems, we believe in nurturing talent and encouraging growth. When you join us, you not just become part of a company; you become a part of a dynamic family of forward-thinking and collaborative teams. We're dedicated to providing an environment where you can learn, grow, and create an impact.
We empower our employees to shine. With a focus on continuous learning and development, we offer career paths that are as per the individuals we hire. With us, you can bring your expertise to the forefront of innovation.
We're growing constantly, so you can too.
Our team of talented and professional individuals is committed to pushing boundaries and making a meaningful impact. We always seek energetic innovators and dreamers who love to learn fast and execute in real time. The developers, designers, and marketers who have expertise in the latest market trends are welcome to our team. Share your passion for excellence and innovation with us; we empower you to make a difference. Come and join our forward-thinking team if you are a pioneer in today's tech arena.
Why Choose SSTech System?
SSTech System promotes a strong culture of impacting users' lives with creative and unique systems. We value the people who understand our vision and contribute to its growth. Our organization offers an environment with equal opportunities, togetherness, and open communication. We have an environment that promotes unique talents and diversity. We invest in our employees' growth, offering competitive benefits and a work environment that helps them manage work-life balance. Start your career journey with us and level your benchmarks. Also, choose the SSTech System for the following reasons:
Cutting-edge technologies and exciting projects
Supportive and collaborative team culture
Career growth opportunities & continuous learning
Work-life balance with flexible schedules
Competitive salary
Great employee benefits
Employee engagement programs
Knowledge enhancement workshop
A modern office environment
5 days working
Special day's celebration
Long-term career growth

Software Support Engineer

We are seeking an experienced Software Support Engineer to join our dynamic team. This role demands strong communication skills, a deep understanding of e-commerce ecosystems, and technical curiosity to quickly learn and manage integrations using tools like Flxpoint, Rithum, and other configuration platforms.

Experience:

• 3-5 Years

Responsibilities for this Positions:

• Serve as the primary support point for day-to-day product, Data and operational queries.

• Work closely with Australian counterparts to manage and resolve issues efficiently.

• Handle supplier and marketplace onboarding support tasks.

• Investigate and resolve integration or configuration issues in platforms like Flxpoint, Rithum, and similar tools.

• Monitor and troubleshoot end-to-end data flows (from supplier ingestion to marketplace publishing).

• Perform root cause analysis and document findings.

• Collaborate with development and operations teams for continuous process improvement.

• Create and maintain SOPs, troubleshooting guides, and documentation.

Required Skills & Experience:

• Excellent communication skills, with proven experience collaborating with international teams (Australian client interaction is a plus).

• E-commerce domain experience is mandatory.

• Strong grasp of data flow processes, including understanding of upstream and downstream dependencies.

• Quick learner with the ability to work with integration and configuration tools (prior experience with Flxpoint, Rithum, ChannelAdvisor, or similar tools preferred).

• Analytical mindset with problem-solving and root cause analysis skills.

• Hands-on expertise with Excel formulas (VLOOKUP, XLOOKUP, INDEX-MATCH, IF conditions, Pivot Tables, etc.) and Google Sheets for data analysis and reporting.

• Experience using tools like Jira, Confluence, and documentation platforms.

• Comfortable working in a fast-paced, remote environment.

Essential Qualification:

• BCA/MCA, BSC IT / MSC IT , B.E- CS/ME-CS, B.Tech IT, PGDC IT, MBA-IT, Any graduate in IT (Computer), Phd (computer).

• Familiarity with AWS (S3, basic infrastructure understanding).

• Experience with file-based integrations (CSV/XML handling).

• Basic SQL skills for data verification (optional but beneficial).