Team Leader

3 days ago

Bengaluru, Karnataka, India Lifestyle Full time

Knowledge, Skills & Abilities:

  1. Good communication & written skills
  2. Team Building Skills
  3. Knowledge in Regional language
  4. Proficient in MS office.

Qualifications and Experience:

  • Graduation in any discipline.
  • 3 - 5 years in supervisory/Team Handling experience.

Reports to Reportees

  • Store Manager.
  • Csrs and cashiers

Duties & Responsibilities:

Operations Management:

  • Plan and coordinate work activities with the Asst Store Manager to operate the outlet.
  • Assign responsibility areas and work schedules, Handle Guest complaints, interact with customers to assess their needs, Party organization with the Party Coordinator. Coordinate with Team Members/Outsourced Agencies for the proper maintenance of all equipment, furniture and fixtures of the outlet.
  • Handling the guest complaints and resolving them professionally in an efficient and prompt manner or escalating it further to the SM.
  • To ensure the entire facility is maintained in such a way so that it gives clean, safe and hygiene environment for the users at every aspects of operations management in terms of high standard and quality.
  • Assist Store Manager in preparing sales, operational expense and other financial reports with complete understanding on the subject.
  • Ensure availability of all consumables at all times.

Customer Relationship Management

  • Resolving customer's complaints/issues. Build effective relationship with the customers when dealing and interacting with them on floor or during the Birthday Parties.

People Management:

  • Effective coordination and communication with team members.
  • Train employees in Guest Service and job Skills
  • Develop and motivate the team.

Inventory Management

  • Ensure availability of all consumables, redemption gifts and any other item needed for Operations. Implement internal controls and record inventories

Contact

Vivek Y

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