Client Support Engineer

5 days ago

Delhi, Delhi, India InfyStrat Full time

· Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.

· Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.

· Coordinate with the client's IT, network, and security teams for necessary access, log configurations, and policy enablement.

· Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.

· Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.

· Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.

· Support acceptance testing and handover documentation.

· Follow change management and security best practices during deployment.

Required Qualifications and Experience: 

· Diploma/Bachelor's Degree in Computer Science, IT, Electronics, or related field.

· –5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.

· Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).

· Working knowledge of operating systems (Windows/Linux) and endpoint security tools.

· Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis.

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