Team Lead-Female
4 days ago
Key Responsibilities:
- Lead, supervise, and motivate a team of field collection executives.
- Allocate daily/weekly targets and ensure achievement of collection goals.
- Monitor team performance and provide regular feedback.
- Review delinquent accounts and implement effective recovery strategies.
- Handle escalated cases and negotiate payment plans with defaulters.
- Coordinate with legal and compliance teams for recovery actions, if required.
- Provide training and guidance to team members for performance improvement.
- Foster a professional and ethical approach in customer interactions.
Key Skills & Qualifications:
- Graduate in any discipline (Finance or Business preferred).
- Minimum 1 years of experience in banking/NBFC collections.
- Strong leadership and team management skills.
- Good knowledge of local geography and market conditions.
- Excellent communication, negotiation, and interpersonal skills
- Proficient in MS Excel and collection tracking tools.
- Ability to work under pressure and meet deadlines.
Job Types: Full-time, Permanent
Pay: Up to ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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