QA Specialist – Customer Service
2 weeks ago
Saarathee CRM Pvt Ltd - Remote
Job Summary:
We're hiring a Call Quality Auditor to evaluate voice calls and CSRs, provide feedback, and drive process improvements. 2+ years of QA experience in BPO required.
Key Responsibilities:
Evaluate calls and CSRs for quality and adherence to guidelines
Provide feedback to agents and identify areas for improvement
Collaborate with teams to develop training initiatives
Requirements:
2+ years of QA experience in BPO
Excellent communication and analytical skills
Ability to work independently from home
How to Apply:
Send your resume to with the subject line: "Application – Call Quality Auditor"
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Provident Fund
- Work from home
Work Location: Remote
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