QA Specialist – Customer Service

16 hours ago


Remote, India Saarathee CRM pvt. ltd. Full time ₹ 24,00,000 - ₹ 30,00,000 per year

Saarathee CRM Pvt Ltd - Remote

Job Summary:

We're hiring a Call Quality Auditor to evaluate voice calls and CSRs, provide feedback, and drive process improvements. 2+ years of QA experience in BPO required.

Key Responsibilities:

  • Evaluate calls and CSRs for quality and adherence to guidelines

  • Provide feedback to agents and identify areas for improvement

  • Collaborate with teams to develop training initiatives

Requirements:

  • 2+ years of QA experience in BPO

  • Excellent communication and analytical skills

  • Ability to work independently from home

How to Apply:

Send your resume to with the subject line: "Application – Call Quality Auditor"

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund
  • Work from home

Work Location: Remote


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