Mail Server Technical support Executive

7 hours ago


Mumbai, Maharashtra, India THE RRKS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Immediate Joiner

Experience - 2 years

Designation – Technical Support/Implementation

Roles & Responsibility:

I. Handling Technical Support Calls & Tickets

II. Resolving issues - Remote Access, Phone Support, etc.

III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS

IV. Monitoring Servers (MySQL, etc)

V. Performing Migration

VI. Handling Presales queries (L1/L2)

VII. Handling important/urgent calls during non-office hours

VIII. Providing Support during Emergency as required (Off hours)

IX. Should Handle atleast 30 Tickets per month when in support role

X. Should handle atleast 4 implementations in a month

XI. Handle escalation from Customer (as per escalation matrix)

Key skills: Messaging Administrator, Windows server, Linux server, System Administrator

Knowledge Required:

a) Administration of Windows

b) Administration of Linux (CentOS, Debian, Ubuntu)

c) Network level skills

d) Email protocols (SMTP, POP3, IMAP)

e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore,



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