Specialist Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

We are thrilled to offer an exceptional opportunity for a visionary Presales professional to join our Solution Engineering team . This role presents an exciting chance to collaborate with a rapidly expanding and dynamic industry, showcasing the innovative capabilities of Salesforce Marketing applications and data platforms. We are seeking a candidate who is not only proficient in Presales but is also deeply passionate about driving impactful change and fostering continuous learning and personal growth.The ideal candidate will have a proven track record of partnering marketing and CX business units of organizations to drive tangible business outcomes through cutting-edge technology solutions in messaging and personalisation. They should possess a keen ability to engage with both business and technology leaders at the highest levels, effectively communicating the transformative power of Salesforce.More than just presenting features, we are looking for someone who can passionately articulate the profound business value that comes from embracing change and leveraging Salesforce as a strategic partner in this journey towards digital transformation. If you are an innovative thinker who is enthusiastic about your work, dedicated to ongoing learning, and driven by the prospect of personal and professional growth, we encourage you to apply.

Typical Day of a Solution Engineer:

• Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.

• Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements around Marketing strategy, engagement channels and personalisation of customer touchpoints during discovery calls.

• Visionary Solutions: Co-create future visions for customers on the Salesforce Marketing platform, aligning short and long-term goals to drive digital transformation.

• Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.

• Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.

• Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.

• Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.

If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered transformation.

Specific Responsibilities:

• Provide thought leadership in how large enterprise organisation can drive customer success by leveraging Salesforce Marketing and Data Platform

• Ability to uncover the challenges around Martech, Multi channel Engagement e.g., whatsapp, sms, push etc., Personalization of web and mobile interfaces by running successful and targeted discovery sessions and workshops.

• Be handsome on the Salesforce Marketing and Data stack to build next gen demonstrations and Proof of Concepts

• The ability to authoritatively present and articulate the business value to managers and executives of all levels.

• Deliver functional and technical responses to RFPs/RFIs on Martech

• Work as an excellent teammate by chipping in, learning and sharing new knowledge.

• Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.

• Lead multiple customer engagements concurrently.

• Be self-motivated, flexible, and take initiative.

Required Skills:

• A minimum of 10+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of Marketing Automation, Martech, Multi-channel campaign and Personalisation solutions.

• Strong focus and experience in pre-sales or implementation is required.

• Experience in demonstrating Marketing automation and personalisation solution, understand and drive use cases, customer journeys, ability to draw 'Day in life of' across different Marketing personas

• Business Analysis/ Business case/return on investment construction.

• A broad understanding of and ability to articulate how Salesforce Marketing and Data solutions

• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

• Outstanding presentation and demonstration skills.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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