Customer Care Executive-Female
2 weeks ago
Role & responsibilities
• Make outbound calls to existing and new leads to explain products, offers, or take orders
• Handle inbound calls and resolve customer queries
• Engage with customers on WhatsApp Business share product images, catalogues, offers, and order details
• Follow up with interested leads via calls and WhatsApp to convert into sales
• Maintain call logs and customer status updates in Excel or CRM
• Coordinate with the sales or dispatch team for timely order updates
• Build long-term relationships with customers for repeat business
• Maintain a polite and professional tone across all interactions
Preferred candidate profile
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