F&B Service Captain

3 days ago

Delhi, Delhi, India MIRA'S BAKERY CAFE PIZZERIA Full time

Job Title: Captain (Service Captain / Floor Captain)

Location: New Delhi, India

About Us:

Mira's is a premium bakery and café in New Delhi, known for artisanal baked goods, gourmet beverages, and refined hospitality. Our focus is on delivering a consistently warm, attentive, and high-quality guest experience in an elegant setting.

Job Summary:

We are looking for well-groomed, service-oriented Captains to supervise floor operations and ensure excellent guest service. The Captain will act as a bridge between guests, service staff, kitchen, and management, ensuring smooth service flow and adherence to brand standards.

Key Responsibilities:

1. Guest Experience & Service Excellence:

  • Welcome guests warmly and ensure they are seated comfortably.
  • Take ownership of guest satisfaction throughout the dining experience.
  • Handle guest queries, special requests, and complaints courteously and efficiently.
  • Ensure service standards and SOPs are consistently followed on the floor.

2. Floor & Service Management:

  • Supervise daily floor operations during service hours.
  • Coordinate with kitchen, bakery, and barista teams for timely and accurate order execution.
  • Ensure proper table setup, cleanliness, and presentation at all times.
  • Monitor service pace and table turnover, especially during peak hours.

3. Team Supervision & Training:

  • Guide and supervise stewards, servers, and runners.
  • Train service staff on menu knowledge, upselling techniques, and service etiquette.
  • Ensure staff grooming, discipline, and punctuality as per standards.

4. Order & Billing Control:

  • Take and verify guest orders accurately through the POS system.
  • Ensure correct billing, settlement, and coordination with the cashier.
  • Minimize order errors and handle voids or modifications responsibly.

5. Coordination & Reporting:

  • Act as a point of contact between service staff and the Restaurant Manager.
  • Report operational issues, guest feedback, and staff concerns to management.
  • Assist in opening and closing procedures as assigned.

Qualifications & Skills:

  • Minimum 3–5 years of experience in service roles in cafés, bakeries, or upscale restaurants, with at least 1–2 years as a Captain or Supervisor.
  • Strong knowledge of food, bakery products, beverages, and service styles.
  • Excellent communication and interpersonal skills.
  • Presentable personality with high grooming standards.
  • Ability to remain calm and efficient in a fast-paced environment.
  • Basic proficiency in POS systems and order management.

What We Offer:

  • Competitive salary and service incentives.
  • Opportunity to work with a premium hospitality brand.
  • Professional growth and skill development.
  • Supportive and quality-focused work culture.

Job Types: Full-time, Permanent

Pay: ₹22, ₹26,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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