LRU Services Representative M/F
7 days ago
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Aircraft Engines conçoit, produit et commercialise, seul ou en coopération, des moteurs aéronautiques civils et militaires aux meilleurs niveaux de performance, fiabilité et respect de l'environnement. La société est notamment, à travers CFM International*, le leader mondial de la propulsion d'avions commerciaux courts et moyen-courriers. * CFM International est une société commune 50/50 de Safran Aircraft Engines et GE Aerospace. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.
Descriptif mission
At Safran Aircraft Engines Customer Support team, a new position arose to increase LRU services representative in India (Delhi) for Indian and no Indian customers with following responsibilities: He / She: Work under the management of Global Supply Chain Support and Services LRU services Perform the communication with Indian and non Indian customers Manage parts repair requests of the customers Placing purchase orders in ERP System SAP Provide regular status for open purchase orders to customer Propose standard exchange if needed Organize drop shipment of parts (direct transport from customer to repair station and get them back) Organize regular calls, meetings, with customers Manage performance KPIs Ensure customer satisfaction Provide regular feedback to the management Perform other duties assigned from time to time
Good international experience in customers relationship, with extensive experience in the manufacturing industry Good knowledge of legal environment related to managing contracts and agreements
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