Senior Manager Ecommerce

2 weeks ago

Mumbai, Maharashtra, India Inaya Accessories Full time ₹ 3,30,000 - ₹ 6,60,000 per year

**Pay: ₹30, ₹55,000.00 per month

Job description:

Senior E-Commerce Operations & SEO Manager

Location: Mumbai, India (On-site/Hybrid)

Brand: Inaya Accessories – Waterproof, Tarnish-Free Demi-Fine Jewelry

About Us

Inaya Accessories is a fast-growing demi-fine jewelry brand loved by 100,000+ customers worldwide. We specialize in waterproof, tarnish-free, hypoallergenic jewelry designed for everyday luxury. As we expand in India and globally (including Australia), we are looking for a detail-oriented and proactive E-Commerce Operations Manager to oversee our online business operations and ensure seamless customer experiences.

Key Responsibilities

  • Website Management & SEO

Oversee day-to-day management of the Inaya website, ensuring smooth navigation, timely updates, and flawless customer experience.

Collaborate with tech/design teams to optimize UI/UX, page speed, and mobile responsiveness.

Manage SEO activities: keyword strategy, product page optimization, content updates, and performance tracking.

  • Marketplace Management

Manage product listings, promotions, and inventory on external marketplaces (nykaa, Myntra, Ajio, etc.).

Track performance, implement strategies to boost visibility, and drive sales across platforms.

  • Logistics & Third-Party Coordination

Coordinate with courier partners, warehouse teams, and logistics vendors to ensure timely order dispatches and returns.

Manage SLAs with third-party service providers (courier, packaging, tech, etc.).

Monitor delivery timelines, escalate issues, and resolve bottlenecks.

  • E-Commerce Operations & Timing

Ensure seamless order processing from placement to delivery with minimal delays.

Implement processes to streamline day-to-day e-commerce workflows.

Monitor customer journey touchpoints to reduce drop-offs and cancellations.

  • Product Cataloging & Inventory Management

Create and maintain accurate product catalogs with complete information (descriptions, images, attributes, SEO-friendly content).

Track and reconcile inventory across website, marketplaces, and warehouses.

  • Desired Skills & Qualifications

  • Bachelor's degree in Business, Marketing, E-Commerce, or related field.

  • 1–5 years of experience in e-commerce operations, preferably in fashion, accessories, or lifestyle brands.
  • Strong knowledge of website management, SEO, and marketplace platforms.
  • Hands-on experience with inventory management systems and logistics coordination.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple stakeholders and work in a fast-paced environment

What We Offer

  • Opportunity to be part of a fast-scaling, women-led brand redefining jewelry.
  • A dynamic and collaborative work culture.
  • Competitive salary and growth opportunities within the company.
  • Employee discounts on all Inaya products**

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