Technical Production support

Position Purpose

The main responsibility of Production ITG - APS organization is to provide applications production support services.

Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities:

Application/Infra Incident Management

Application/Infra Request Fulfilment

Application/Infra Change Implementation

Application/Infra Monitoring

Application/Infra Automation

Functional application support

The team is also expected to work closely with their Paris and AMER regions colleagues.

Responsibilities

Direct Responsibilities

1 Professional background in Finance, vertical with a good understanding of financial terms, Accounting System processes, instruments, and transactions.

2 Ability to analyse business requirements and develop functional specifications

3 Ability to communicate effectively with IT teams as well as Business Teams

4 Familiarity with IT systems / databases

5 Ability to work within tight deadlines.

6 Ability to work independently and as part of a team.

7 Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.

8 Daily health checks including SOD/EOD tasks of production environment.

9 Monitoring alerts and coordinating with DEV team support team and users for further action.

10 Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor.

11 Ability and willingness to rotate in various shifts during weekdays (Mon-Fri) as below:

2 weeks of General shift from 10:00 AM to 06:30 PM

2 weeks of afternoon shift from 12:30 PM to 09.00 PM

2 weeks of on call support after business hours

12 Ability and willingness to work on weekends on demand basis as per the shift roster

13 Good communication (written & verbal English) skills.

Contributing Responsibilities

Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation

Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

Contribute to continuous improvement actions

Technical & Behavioral Competencies

Primary skillsets (mandatory):

Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.

Operation Excellence on Redhat Linux, Windows servers

Vulnerability remediation for LINUX servers and Windows servers

Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup

Automation of deployment, customization, upgrades and monitoring through DevOps tools

Strong English communication skills.

Secondary skill sets (good to have):

Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management

Experience working with ServiceNow Ticket Tool

Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Experience with Kubernetes and containers.

Proven working Experience with the Technology below:

Configuration management tools: Ansible, Gitlab CI , DAIR

Script: Shell

Monitoring: Dynatrace

Specific Qualifications (if required)

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Active listening

Critical thinking

Adaptability

Transversal Skills: (Please select up to 5 skills)

Ability to anticipate business / strategic evolution

Analytical Ability

Ability to develop and adapt a process

Ability to inspire others & generate people's commitment

Ability to set up relevant performance indicators

Education Level:

Master Degree or equivalent

Experience Level

At least 7 years