Customer Care Executive

2 days ago

Vijay Nagar Indore Madhya Pradesh, India knowza Marketing Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: Customer Care Executive

Location: Indore

Job Type: Full-Time

Salary: 12,000 to 15,000

Job Summary:

We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a customer-centric approach.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintain records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers and build sustainable relationships.

Qualifications:

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • [Insert any specific educational requirements or certifications.]Job Search India | Indeed+6Job Search India | Indeed+6Job Search India | Indeed+6

Preferred Skills:

  • Experience in BPO
  • Multilingual abilities are a plus.

Working Conditions:

  • Rotaional Shift , for Female- till 11:00 PM last ( no full night)

Benefits:

health insurance, paid time off, professional development opportunities,

How to Apply:

Interested candidates are encouraged to apply by sending their resume and a cover letter to or by visiting our careers page at

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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