Customer Care Executive

3 days ago

Vijay Nagar Indore Madhya Pradesh, India knowza Marketing Full time

**Job Title**: Customer Care Executive

**Location**: Indore

**Job Type**: Full-Time

**Salary**: 12,000 to 15,000

**Job Summary**:
**Key Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and build sustainable relationships.

**Qualifications**:

- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- [Insert any specific educational requirements or certifications.]Job Search India | Indeed+6Job Search India | Indeed+6Job Search India | Indeed+6

**Preferred Skills**:

- Experience in BPO
- Multilingual abilities are a plus.

**Working Conditions**:

- Rotaional Shift, for Female
- till 11:00 PM last ( no full night)

**Benefits**:
health insurance, paid time off, professional development opportunities,

**How to Apply**:
Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 6263025200

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