Customer Care Executive

2 weeks ago

Vijay Nagar Indore Madhya Pradesh, India Robotbanao.com Full time

**About the Job**:
We are looking for enthusiastic and customer-oriented individuals to join our customer care team. As a Customer Care Executive, you will be at the forefront of delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive shopping experience for our customers.

**Key Responsibilities**:
**Inquiry Resolution**: Respond to customer inquiries, including product questions, order status inquiries, and general assistance, in a timely and professional manner.

**Issue Resolution**: Resolve customer complaints, concerns, or issues by taking appropriate actions and escalating as needed to ensure customer satisfaction.

**Product Knowledge**: Acquire and maintain in-depth knowledge of the company's products, services, and policies to assist customers effectively.

**Order Management**: Assist customers with order placements, modifications, cancellations, and returns, adhering to company guidelines.

**Feedback Collection**: Gather customer feedback, suggestions, and complaints and provide this valuable information to the relevant departments for continuous improvement.

**Documentation**: Maintain detailed records of customer interactions and transactions in the customer support system.

**Team Collaboration**: Collaborate with team members and other departments to resolve complex issues and ensure a seamless customer experience.

Qualifications:
Bachelor's degree in any stream is preferred. (Cand. who completed Higher Secondary school can also apply)

Proven experience in a customer service or customer care role, preferably in an ecommerce or retail environment.

Excellent communication skills, both written and verbal, with a professional and courteous demeanor.

Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.

Attention to detail and the ability to multitask effectively.

Team player with a positive attitude and a commitment to delivering outstanding customer service.

Knowledge of ecommerce platforms and processes is a plus.

Pay: ₹18,000.00 - ₹24,000.00 per month

Application Question(s):

- Are you ready to relocate to Indore
- Current CTC
- Expected CTC

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

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