CRM Executive

4 days ago


Osmannagar Hyderabad Telangana, India vajra infra projects Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Job Summary:

The Post-Sales CRM Executive will be responsible for managing the entire customer relationship after booking, ensuring a smooth journey for homebuyers throughout the construction project lifecycle — from documentation and payment follow-ups up to property handover. The role demands excellent coordination with internal departments and proactive customer engagement to deliver a high-quality client experience.

Key Responsibilities:

  • Act as the single point of contact for customers after booking.
  • Manage welcome calls/emails and onboarding of newly booked customers.
  • Ensure timely issuance of booking forms, allotment letters, and agreements for sale.
  • Coordinate with finance team for payment collections and track customer payment schedules.
  • Assist customers with loan documentation, bank coordination, and approvals.
  • Provide regular updates to customers on project construction status, milestones, and possession timelines.
  • Track customer issues/complaints and ensure resolution by coordinating with the concerned teams.
  • Organize site visits, possession formalities, and property registration processes.
  • Maintain CRM records and generate periodic reports on payment status, pending documents, and customer satisfaction.
  • Ensure customer delight through constant follow-up and relationship management until handover and beyond (e.g., warranty period, maintenance queries).

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person


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