CRM Executive
1 week ago
Job Summary:
The Post-Sales CRM Executive will be responsible for managing the entire customer relationship after booking, ensuring a smooth journey for homebuyers throughout the construction project lifecycle — from documentation and payment follow-ups up to property handover. The role demands excellent coordination with internal departments and proactive customer engagement to deliver a high-quality client experience.
Key Responsibilities:
- Act as the single point of contact for customers after booking.
 - Manage welcome calls/emails and onboarding of newly booked customers.
 - Ensure timely issuance of booking forms, allotment letters, and agreements for sale.
 - Coordinate with finance team for payment collections and track customer payment schedules.
 - Assist customers with loan documentation, bank coordination, and approvals.
 - Provide regular updates to customers on project construction status, milestones, and possession timelines.
 - Track customer issues/complaints and ensure resolution by coordinating with the concerned teams.
 - Organize site visits, possession formalities, and property registration processes.
 - Maintain CRM records and generate periodic reports on payment status, pending documents, and customer satisfaction.
 - Ensure customer delight through constant follow-up and relationship management until handover and beyond (e.g., warranty period, maintenance queries).
 
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Work Location: In person
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