Global Shared Services Coordinator, Customer Success

1 week ago

Chennai, Tamil Nadu, India LHH Full time

Global Shared Services Coordinator, Customer Success

The Global Shared Services Coordinator is part of the Customer Success Shared Services team. The position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.

Reporting Relationships:

  • Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.

Direct Reports:

  • None

In this role you can expect to

Key Accountabilities

Referral Management

  • Setup ORBIT program matrices and referral templates to align with contract
  • Enter referrals into LHH Candidate Management System (ORBIT)
  • Update, cancel, change status of records
  • Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
  • Manipulate data using excel; prepare worksheets for system upload

Billing Review:

  • Review referrals to ensure billing requirements met and set ready to bill
  • Manage installment billing referrals to ensure all installments are billed in timely manner
  • Manage international referrals and work directly with LHH staff globally
  • Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

Landings Research:

  • Research social media to determine positive candidate outcomes and update ORBIT with new landings information.

All About You

  • Bachelor's degree required (candidates in progress of obtaining a Bachelor's degree will be considered)
  • Minimum of 1 year of professional experience in a corporate setting
  • Event planning / coordination experience a plus
  • Demonstrated oral and written communication skills
  • Proficient in computer/data management skills including PPT, Excel, Word, Outlook

What we offer

  • Growth opportunities within a human resources global leader
  • We prioritize learning to stay agile in an increasingly competitive business environment
  • We foster an open-minded environment where people spark new ideas and explore alternatives

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

LHH is an Equal Opportunity Employer/Veterans/Disabled.

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Vajra Global Consulting Services LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a dynamicCustomer Success Managerto join Vajra Global. In this role, you will manage client relationships, drive project success, and ensure the delivery of high-quality digital marketing solutions. You will act as the key point of contact for clients while collaborating closely with internal teams to enhance marketing impact...

  • Customer Success Manager

    1 week ago

    Chennai, Tamil Nadu, India Pando Full time

    Job InformationDate Opened10/27/2025Job TypeFull timeIndustrySoftware ProductCityChennaiState/ProvinceTamil NaduCountryIndiaZip/Postal Code600017Job DescriptionPando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfillment Cloud platform. Pando's Fulfillment Cloud provides manufacturers, retailers, and 3PLs with...

  • Specialist - Customer Success

    7 days ago

    Chennai, Tamil Nadu, India Freshworks Full time

    About FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable,quick to implement, and designed for the end user. Headquartered in San Mateo, California,Freshworks has a global team operating from 13 global locations to...

  • Specialist - Customer Success

    7 days ago

    Chennai, Tamil Nadu, India freshworks Full time

    Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable,quick to implement, and designed for the end user. Headquartered in San Mateo, California,Freshworks has a global team operating from 13...

  • Customer Success

    7 days ago

    Chennai, Tamil Nadu, India PurplePond Financial Planners Full time

    Job Title: Executive – Customer SuccessLocation: Chennai – T.Nagar (Work from Office)Experience: Fresher / 1-2Years Experience in Investment/ Insurance/ Customer Co-ordinationCompany Overview:PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our clients. We...

  • Customer Success Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Factana Computing Private Limited Full time US$ 1,50,000 - US$ 6,00,000 per year

    About the RoleWe are looking for an enthusiastic and smart MBA fresher to join our team as an Customer Success Executive. The candidate should have completed their MBA and must have Hindi-speaking skills. In this role, the intern will support sales operations, customer interactions, data management, and market research. This position is ideal for someone who...

  • Customer Success Manager

    7 days ago

    Chennai, Tamil Nadu, India goFLUENT Full time

    Join Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Global market and ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering engagement,...

  • Hiring || Sales Officer || Auto Loan || Chennai

    2 weeks ago

    Chennai, Tamil Nadu, India Baroda Global Shared Service Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Role & responsibilities: This is a full-time on-site role for a Sales/Senior Sales Officer - Auto Loan at Baroda Global Shared Services Ltd. The Sales/Senior Sales Officer will be responsible for customer service, lead generation, communication, sales operations, and channel sales on a day-to-day basis.Achieving sales target through constant follow-up on...

  • Manager of Customer Success

    1 day ago

    Chennai, Tamil Nadu, India TargetBay Full time

    About TargetBay:TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay's main products include BayEngage, BayReviews, and BayAds.Job Descriptions:Own the overall...

  • Lead customer success manager

    1 day ago

    Chennai, Tamil Nadu, India Weekday AI Full time

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 12-20 LPA)Min Experience: 5 yearsLocation: chennai, bangalore, BengaluruJobType: full-timeIn this role, you will take ownership of a portfolio of customers and act as their primary point of contact. You will help them understand how to use the platform, guide them through implementation,...