Hiring For Order Managment roles

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact Hiring for Order Management roles || Job Location - Hyderabad

• Work location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

**Previous experience in Order Management, RMA, Order Processing, Order Fulfillment, Sales Order Entry, Sales Order Management, Purchase Order Management, Order Tracking, Order Lifecycle Management, quote to cash, quoting, deal desk, contracting, contract mgmt., q2c, Quote creation is required.

An order management is responsible for overseeing the entire order lifecycle, ensuring timely and efficiently order processing, order validation, order tracking to ensure timely delivery of customer orders. This role requires collaboration between internal and external teams including Sales, warehouse and logistics, transportation, inventory management team to ensure the accurate and timely fulfillment of orders.

Responsibilities

• Order processing: Receive and validate orders for hardware and subscriptions, ensuring all details are accurate.
• Inventory management: Monitor inventory levels to ensure availability of hardware for timely fulfillment.
• Subscription activation: Manage the activation process for subscription services, ensuring seamless access for customers.
• Customer communication: Maintain clear communication with customers regarding order status, delivery timelines, and any issues.
• Issue resolution: Address and resolve any discrepancies or issues related to orders promptly.
• Data entry: Accurately enter order details into the system for tracking and reporting purposes.
• Collaboration: Work closely with sales, logistics, and customer service teams to ensure smooth order processing.
• Reporting: Generate reports on order status, inventory levels, and subscription activations for management review.
• Compliance: Ensure all orders comply with company policies and regulatory requirements.

Qualifications we seek in you

Minimum Qualifications / Skills

• Bachelor's degree
• 5+ years of professional experience in Order Management
• Industry Experience - Services or hi-tech industry
• Process/Domain Experience:
• Order Management (Entry/Amendment)
• Quote to cash process and sales administration
• Coordination with Logistics / Supply chain teams

Preferred Qualifications/ Skills

• Ability to learn quickly
• Diploma / Post Graduation in International supply chain management / Sourcing Management
• Excellent Communication skill and the ability to engage customers in significant discussions
• Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage
• Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving
• Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.