Immidiate Hiring For International voice process

7 hours ago

Bengaluru, Karnataka, India IntouchCX Full time

Greetings from IntouchCX

We are currently hiring for International Voice Process (Customer Support Executive).

Contact Details:

HR: Prabhavathi

Phone:

Email:

Interview Details:

Days: Monday Friday

Time: 10:00 AM 3:00 PM IST

Venue:

IntouchCX, No. 92/1B, Konappana Agrahara,

Electronic City Phase 1, Bangalore – 560100

Landmark: Opposite to Kauvery Hospital

Interview Mode: Face-to-Face (Bangalore Location)

If you're interested in this opportunity, please contact HR Prabhavathi directly at or send your updated CV to

Role Overview:

This role involves handling inbound and outbound calls for international customers, assisting them with their queries, issues, and requests in a professional and courteous manner.

Responsibilities:

  • Engage with international customers via voice calls to resolve queries and provide support.
  • Deliver exceptional customer service and ensure customer satisfaction through effective communication.
  • Accurately diagnose issues and provide appropriate solutions.
  • Build rapport and maintain a positive relationship with customers.
  • Adhere to process guidelines and achieve assigned targets.
  • Maintain professionalism and empathy in all interactions.

Critical Skills:

  • Excellent verbal communication skills with clear pronunciation and good grammar.
  • Ability to listen actively and respond effectively to customer needs.
  • Strong interpersonal and problem-solving skills.
  • Willingness to work in rotational shifts, including evenings, weekends, and holidays.
  • Comfortable working in a fast-paced, international environment.

Educational & Experience Requirements:

  • Minimum qualification: Plus 2 (12th pass); Graduation is an added advantage.
  • Minimum 6 months of customer service experience preferred (Voice process experience is a plus).
  • Must successfully pass a background check.
  • Experience in BPO industry will be an advantage.

Perks & Benefits:

  • 2-way cab facility and meals provided.
  • Attractive incentives and attendance bonuses.
  • Opportunity to work in a dynamic and growing organization.

How to Apply:

To schedule your interview, kindly contact HR Prabhavathi at or send your updated resume to

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