Mega Hiring For International Voice Process/Exp

1 week ago

Bengaluru, Karnataka, India JobShop Full time ₹ 2,40,000 - ₹ 7,80,000 per year

Job description

Greetings

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

Shefali

(Please send us a message on WhatsApp in case the numbers are busy).

Job Description:

We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: International Voice Process.

Salary:

  • Freshers: 25,000 per month
  • Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience)

Qualification Criteria:

  • Excellent verbal communication skills in English
  • Basic computer proficiency and typing speed
  • Willingness to work in Night shifts / Rotational shifts and rotational offs

Experience Required:

  • Freshers with excellent communication skills are welcome
  • Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities:

  • Handle inbound and outbound international calls in a professional manner.
  • Resolve customer queries, complaints, or issues efficiently and accurately.
  • Maintain detailed documentation of customer interactions in system records.
  • Adhere to process workflows, compliance standards, and quality benchmarks.
  • Collaborate with internal teams for escalations or issue resolution where required.
  • Meet performance related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile:

  • Any Graduate / Undergraduate (With Excellent English Communication)
  • Freshers & Experienced can apply
  • Must be open to work in rotational shifts/night shifts
  • Good typing speed and listening skills

Role Highlights:

  • Opportunity to work with leading global clients
  • Develop and enhance communication, problem-solving, and service delivery skills
  • Exposure to US, UK, or Australian clients (Night/Rotational Shifts)
  • Fast-paced and growth-oriented work culture
  • Extensive training and support provided for freshers

Perks & Benefits:

  • Cab Facility (As per shift & company policy)
  • Performance Incentives
  • Night Shift Allowance
  • Great work culture & career growth

Regards,

Shefali

JobShop.

Role: Customer Retention - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended

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