Associate-Tech Ops Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is seeking an experienced professional to join the Global Merchant and Network Service Operations (GMNSO) team as an Associate - Tech Ops Engineering. The Team is responsible for more than 250 unique functions globally with a heavy emphasis on authentications, authorizations, file transfers and connectivity. The GMNSO team is an End-to-End team that supports Merchants, TPP's, GNS Partners, Merchant Plugins (MPI's), Access Control Servers (ACS), acting as an interface between Internal/External technical support teams.Responsibilities (may include but are not limited to)Provide first and second level technical support and interface with Business teams on the Global SafeKey End-To-End environment (Proprietary & GNS).Responsible for managing and driving complex issues involving some or all the following areas: Authorization, Authentication, File Transfer, GNS applications, Partner onboarding, and certificate management.End-to-end ownership of incidents, driving resolution across Amex technical teams in conjunction with external Merchants, TPP's, GNS Partners, Merchant Plugins (MPI's), Access Control Servers (ACS).The ability to adapt to ever-changing processes and tools.Escalate and drive internal and external teams in the identification and resolution of impacts to End-To-End flows.In this production support role, Team Members are expected to highlight issues, research cause/effect/RCA, and solution opportunities for improvement or controls.In-depth knowledge and support of established processing requirements.Proficiency in using multiple systems, tools and platforms to support a Global Customer Base.Monitor, document, and track daily file transfer processing in accordance with established SLAs.Leadership- Demonstrate increased self-reliance and accountability to achieve individual and team goalsInfluence Team members with creative ideas, changes and improvements by challenging the status quo and demonstrating risk taking.Accountable to customers (internal and external) to partner closely to resolve technical issuesAccountable to team, customers and Amex for quality of workQualifications:Required: Degree in Computer Science, Network, Engineering or related field or >8 years specifically relevant experience.Required: Self-driven with strong multitasking, collaboration and organizational skills, the ability to prioritize urgent tasks, demonstrated attention to detail, and the ability to thrive in a dynamic environment under minimal supervision within the framework of the team.Required: Strong analytical / troubleshooting skills with the ability to learn complex processes, flows and tools and apply them in real time toward timely impact resolution.Required: Experience in driving / participating in complex projects with tight timelines and cross Team/Org collaboration. (Project Management / Heavy Project involvement / Change Validation)Required: Ability to build followership, leading people and situations with no direct Leadership / Reports.Required: Strong people skills / relationship building skills with the ability to influence without direct authority.Required: Ability to identify anomalies / trends to identify and resolve issues as well as working with required Teams to implement observability and automation tools.Required: Professional and courteous oral and written communication skills with the ability to communicate complex technical messages/requirements effectively based on Audience.Required: Excellent soft skills including Active Listening, Self-Control, Positivity, Assertiveness, Conflict Resolution, Empathy, Depersonalization & Personal Accountability.Nice to Have: Working knowledge in Application Support, Splunk, Grafana, Networking and TCP Packet level analysis.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.