Master Data Management- Tech Ops

2 days ago

Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: MDM Operations Analyst KTLO Ops

Location: Bengaluru, India

Job Type: Full-Time

Experience Level: Junior

Department: Reporting Operations

Job Responsibilities:

  • Handle Reltio MDM operations, overseeing job executions, load monitoring, and issue resolution across environments.
  • Monitor and maintain production ETL pipelines to ensure data flow stability and address runtime failures proactively.
  • Investigate and resolve incidents related to MDM configuration, rule failures, and integration issues, ensuring minimal downtime.
  • Analyze and troubleshoot SQL performance issues; work on query optimization to enhance data processing speed and accuracy.
  • Ensure system health and uptime by continuously monitoring AWS infrastructure components such as EMR, S3, and Cloudgate.
  • Maintain and enhance automation scripts using Python and Shell scripting to streamline recurring operational tasks.
  • Work closely with Dev, QA, and Infra teams to support deployment, rollback, and environment setup tasks.
  • Document operational procedures, incident reports, RCA (Root Cause Analysis), and system configurations.
  • Participate in daily stand-ups, incident calls, and client meetings to provide operational updates and contribute to ongoing improvements.
  • Follow Agile and ITIL principles to manage incidents, problems, and changes in a structured and traceable manner.

Mandatory Skills and Qualifications

  • Proven experience in ETL operations and support in a production environment.
  • Hands-on expertise in Reltio MDM, particularly in monitoring data loads and troubleshooting rule/configuration issues.
  • Advanced SQL skills, especially in analyzing and optimizing complex queries used in production pipelines.
  • Proficient in Python and Shell scripting for automation of Ops-related tasks and log analysis.
  • Proficient in Excel, PowerPoint.
  • Partner with IT teams and external vendors for data integration.
  • Strong working knowledge of AWS services including EMR, S3, and Cloudgate, with a focus on system monitoring and recovery.
  • Experience with data orchestration tools such as Zaidyn or equivalent.
  • Strong troubleshooting skills with the ability to perform root cause analysis and implement long-term fixes.
  • Experience with Agile methodologies and tools like JIRA.
  • Excellent communication and collaboration skills in cross-functional and client-facing environments.
  • Ability to work independently under pressure and manage multiple operational tasks efficiently.

Day-to-Day Tasks

  • Monitor Ops pipelines and jobs, ensuring SLA compliance and issue-free execution.
  • Perform root cause analysis on job failures and provide quick resolution to minimize business impact.
  • Develop and fine-tune SQL queries to validate and audit downstream data.
  • Ensure Reltio MDM job loads and data extractions are performing as expected.
  • Monitor AWS infrastructure components (EMR, S3, Cloudgate) for system stability and proactively handle alerts.
  • Participate in client and internal operations calls to report status, resolve issues, and align actions.
  • Maintain detailed logs and documentation of daily operations, incidents, and resolutions.

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