Cluster Manager

4 hours ago

Pune, Maharashtra, India Bajaj Finserv Lending Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

JOB DESCRIPTION Job Purpose

This position is open with Bajaj Finance Ltd.

Culture Anchor:

  • Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them
  • Own It - Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes
Duties and Responsibilities
  • To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
  • Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
  • Ensuring legal guidelines are complied for entire collection structure in letter and spirits.
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
  • Ensure adherence to the Code of Conduct.
  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
  • Keeping the write off percent within risk pricing.
  • Control portfolio in terms of bucket flows.
  • Handle customer issues escalations.
  • Feedback on credit policy based on market conditions.
  • Approve waivers on PI as per delegation matrix.
  • Ensuring documented feedback and action taken on all cases in soft buckets.
  • Ensuring adequate Feet on Street availability area-wise/bucket-wise/segment-wise.
  • Manage and put support mechanism for legal/police issues.
  • Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Manage productivity by fixing productivity parameters for DMA/Agencies/collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
  • Recruitment of collection officers/area managers.
  • Constant evaluation of collection officers/area managers.
Required Qualifications and Experience
  • Practice Emotional Intelligence - Develops the team, supporting them to do more
  • Listens to others, stays calm under pressure, and treats everyone with respect.
Locations

BASIC SECTION

Job Level

GB05

Job Title

Senior Cluster Manager - Wheels Common, Corporate, Corporate

Job Location

Country: India
State: MAHARASHTRA
Region: West
City: Pune
Location Name: Pune Corporate Office - HO
Tier: Tier 1

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