Mobius - Technical Support Engineer - SnapLogic Platform

7 days ago

Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About The Role
We are looking for a proactive and skilled Technical Support Engineer with expertise in Linux systems, cloud platforms, and integration tools such as SnapLogic. You will play a critical role in ensuring seamless IT operations, resolving technical issues, and supporting integration processes that drive business Responsibilities :

  • Provide advanced technical support and troubleshooting for Linux and Windows operating systems.
  • Support, maintain, and optimize integrations using the SnapLogic platform.
  • Troubleshoot and resolve web services issues involving REST and SOAP APIs.
  • Assist in the management and monitoring of cloud infrastructure on platforms such as AWS and Azure.
  • Diagnose and resolve networking issues, including TCP/IP, DNS, DHCP, and related protocols.
  • Collaborate with development and IT teams to quickly resolve incidents and service requests.
  • Document support processes, solutions, and maintain technical knowledge base articles.
  • Monitor systems proactively to identify potential issues and recommend improvements.
  • Participate in on-call rotations for after-hours support when Skills & Qualifications :
  • Bachelors degree in Computer Science, Engineering, or a related field.
  • Minimum 3 years of experience in technical support or a related role.
  • Strong hands-on experience with Linux and Windows operating systems.
  • Experience with the SnapLogic integration platform preferred.
  • Proficient with RESTful and SOAP web services.
  • Familiarity with cloud platforms such as AWS and Azure.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Excellent troubleshooting, debugging, and problem-solving skills.
  • Strong communication skills and ability to work collaboratively in a team environment.

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