Customer Service Executive

3 days ago


Mumbai, Maharashtra, India Grace Services Full time

We Are Hiring – Customer Service Executive (International BPO – Voice Process)

Job Location: Malad / Thane (Mumbai)

Process: International Customer Service – Voice

Shift: US Night Shifts

Employment Type: Full-Time | Work From Office

Job Description:

We are hiring Graduate Freshers for an International BPO Voice Process. The role involves handling voice-based customer interactions for international clients while ensuring high-quality service standards.

Key Responsibilities:

  • Handle customer queries through voice calls in a professional manner
  • Provide accurate information and effective resolutions
  • Maintain proper documentation of customer interactions
  • Meet defined quality, productivity, and customer satisfaction metrics
  • Follow process guidelines and compliance standards

Eligibility Criteria:

  • Graduate Freshers only
  • Excellent verbal communication skills in English
  • Willingness to work in US Night Shifts
  • Immediate joiners required
  • Must have all semester mark sheets available

Preferred Skills:

  • Good interpersonal and listening skills
  • Customer-centric mindset
  • Basic computer knowledge

What We Offer:

  • Exposure to international voice process
  • Professional and structured work environment
  • Career growth opportunities

How To Apply kindly connect through below details

Email :

Mobile : Suraj : / Adnan :

Job Types: Full-time, Permanent

Pay: ₹20, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Location:

  • Mumbai, Maharashtra (Required)

Work Location: In person



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