Voice And Accent Trainer

3 days ago

Chennai, Tamil Nadu, India Access Healthcare Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title: Voice and Accent Coach Training Specialist

Location: Ambattur Industrial Estate, Chennai

Shift: US Shifts

Experience: Minimum 3 Year

Notice Period: Less than 30 days

Job Type: Full-time

Perks & Benefits:

  • Complimentary cab facilities for pick-up and drop-off
  • Exposure to international processes and global teams

About the Role:

We are looking for a passionate and experienced Voice and Accent Coach to join our dynamic training team. As a Training Specialist, you will play a critical role in shaping the communication skills of our new hires and supporting the continuous development of our frontline agents.

Key Responsibilities:

New Hire Training Facilitation

  • Deliver comprehensive language, voice, and accent training during pre-process sessions.
  • Teach grammar fundamentals, pronunciation, and communication etiquette.
  • Conduct call handling sessions during process training, as required.
  • Assist with recruitment by conducting voice and accent screening interviews.
  • Maintain and share detailed training reports with the Training Manager.

Audit and Coaching

  • Monitor and audit agent calls to evaluate voice, language, and call handling.
  • Use standardized forms to record scores and observations.
  • Deliver constructive feedback through personalized coaching sessions.
  • Support performance improvement initiatives by focusing on bottom performers.

Qualifications & Skills:

  • Minimum 3+ year of experience as a Voice and Accent Coach or Language Trainer.
  • Strong command of English grammar, pronunciation, and neutral accent training.
  • Experience in call monitoring, coaching, and performance feedback.
  • Comfortable working night shifts to align with US business hours.
  • Excellent interpersonal, facilitation, and communication skills.

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