Assistant Manager- OTC Order Admin

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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What will you do?

• This role will report to the OTC Supervisor and work closely with collections team to proactively identify and resolve issues related.
• Analyze reports of data errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports.
• Informing Supervisors of any issues or opportunities with existing customers, such as upcoming major contract renewals
• Continuously seek out and support process improvement initiatives
• Ensure compliance to applicable policies, guidelines, and regulations.

How will you do it?

• Administrate and follow up on return notifications and make necessary changes in SAP High volume data entry / processing.
• Maintain an excellent level of data consistency and integrity across all systems.
• Manage daily, weekly, and monthly tasks/reporting.
• Recommend improvements to processes and controls.

What we look for?

• Graduate / Postgraduate / Master's Degree in any stream
• Fluent in English, both verbal and written communication skills would be mandatory.
• 5-7 Years of experience required with Billing and booking experience
• Excellent communication and interpersonal skills with a customer service focus
• Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility.
• Positive attitude and a strong team player
• Systems proficiency in ERPs (SAP/Oracle/Baan/Qolsys/Amer)
• Analytic and strong attention to detail
• Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research, including
• Ability to utilize basic formulas.
• Utilize Pivot Tables and V-Lookups

Please read following eligibility conditions :

• Have been in your position for not less than 12 months.
• FY24 Performance should be minimum "Consistently Meets Expectations" or higher
• Employees on active warning letters and in PIP for last 6 months are not eligible to apply
• Employees with required education/qualification background can only apply which meets the job description
• Upon selection in one IJP, employee will not be considered for another role and application will cease to exist
• Applicants undergoing company sponsored certification program are not eligible to apply
• Fresh graduates/postgraduates during their training period are not allowed to apply.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.