Associate Engineer, Systems Support

1 week ago

Borivli, Maharashtra, India Affinity Global Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Affinity

Affinity is pioneering new frontiers in AdTech: developing solutions that push past today's limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 500 experts, we are building privacy-first ad infrastructure that opens up opportunities beyond the walled gardens.

Position: Associate Engineer, Systems Support

Business Unit: Affinity | Base Location: Mumbai

Type of role: Individual Contributor

Work Location: Mumbai



• Address user tickets regarding hardware, software, and networking.

• Walk customers through installing applications and computer peripherals.

• Ask targeted questions to diagnose problems.

• Guide users with simple, step-by-step instructions.

• Conduct remote troubleshooting.

• Test alternative pathways until you resolve an issue.

• Customize desktop applications to meet user needs.

• Direct unresolved issues to the next level of support personnel.

• Follow up with clients to ensure their systems are functional.

• Help create technical documentation and manuals.

• Laptop, software & hardware purchase.

• Tax invoicing co-ordination with vendor & our finance team.

• Taking approvals for all purchases to be done.

• Call logs with Dell and other vendors for hardware repair.

• Laptop dismantling for hardware upgrade.

• Installation of O365, adobe, antivirus & other software products.

• Manage asset inventory.

• Setup Linux, Windows, Mac and troubleshoot issues associated.

• Vendor Coordination.

• Manage office network and internal servers.

• Manage hardware and asset inventory record-keeping.
Required Skills

• Well versed with Installation and Configuration of Computer Peripherals

• Strong desktop trouble shooting (hardware and software) skills.

• Networking basics and troubleshooting. Knowledge of Networking Devices like WIFI Router, Network Printer.

• Hands on experience on Linux desktops

• Well versed with Windows desktop.

• Knowledge of Mac will be an added advantage.

• Knowledge of Mail Client.

• Understanding of the Inventory Management System is a must.

• Fluency in English.

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