Customer Support Associate

5 days ago

Borivli, Maharashtra, India Sutherland Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description
  • Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications
  • Good verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome).
Additional Information

Disclaimer:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

  • International Customer Service

    5 days ago

    Borivli, Maharashtra, India Vibrantzz Management Services Hiring For Customer Support Associate Full time ₹ 19,000 - ₹ 50,000 per year

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our international BPO team. The successful candidate will be responsible for handling customer inquiries and providing outstanding support to our clients. We're hiring for dynamic roles across Healthcare, Banking, Telecom, and more Whether you're a newcomer or a seasoned...

  • Associate Engineer, Systems Support

    1 week ago

    Borivli, Maharashtra, India Affinity Global Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About AffinityAffinity is pioneering new frontiers in AdTech: developing solutions that push past today's limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe...

  • Customer Support Executive

    3 days ago

    Borivli, Maharashtra, India Genxhire Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Position - Customer Support Executive.Location-Chandivali,Mumbai (Note-Only Mumbai based candidates are eligible to apply for this role.Other location profiles won't be considered.)Exp-0 to 2 years (Freshers can apply for this role)Job Description What Youll Do:Communicate with customers via chat, email, and phone to understand and resolve their...

  • Customer Support Representative

    5 days ago

    Borivli, Maharashtra, India Websites Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About the RoleWe're looking for Technical Customer Support Executives who can help our users get the most out of their websites built with You'll be the first point of contact for customer queries received through Freshdesk, Freshchat, and WhatsApp, ensuring a smooth and delightful experience for every user.Key ResponsibilitiesManage and resolve customer...

  • Customer Support Executive

    3 days ago

    Borivli, Maharashtra, India The Messy Corner Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    *Manage customer queries via email, chat & calls*Resolve complaints promptly*Provide excellent customer support*Handle inbound calls*Good communication in English and Hindi*Fresher can apply*Location - Andheri East

  • Customer Service Representative

    2 weeks ago

    Borivli, Maharashtra, India Ghar Kar Foundation Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionGhar Kar Foundation is a young, dynamic, and rapidly growing company in Real Estate and Finance since 2014. We collaborate with Builders, Developers, National and Multinational Banks, and Non-Banking Financial Companies (NBFC). Our customer presence spans across Mumbai, Thane, and Navi Mumbai. Our customer-first policy ensures clients get...

  • Senior Associate

    2 weeks ago

    Borivli, Maharashtra, India HC Global Fund Services, LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionDuties and Responsibilities:Financial Statement PreparationReviews the draft financial statements and supporting working papers prepared by the AssociatesCoordinates...

  • Senior Associate

    2 weeks ago

    Borivli, Maharashtra, India HC Global Fund Services, LLC Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionMiddle Office and Back Office Functions:Reviews the daily reconciliation and daily reporting work of the Associate Accountants on a timely basis and gives appropriate...

  • Billing Support Analyst

    1 week ago

    Borivli, Maharashtra, India NCR Atleos Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Validating the SOM Billing Requests that come from ASMsAssigning SOMs to respective...

  • Customer Support Executive

    2 hours ago

    Borivli, Maharashtra, India Snabbit Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Respond promptly and professionally to customer inquiries via inbound phone calls.Identify and understand customer issues, providing clear, empathetic, and effective resolutions.Assist customers with order placements and modifications.