Customer Support Associate

1 week ago

Borivli, Maharashtra, India Sutherland Full time US$ 40,000 - US$ 80,000 per year
Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description
  • Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications
  • Good verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome).
Additional Information

Disclaimer:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

  • Customer Support Executive

    2 weeks ago

    Borivli, Maharashtra, India Wehire Talent Solutions Full time

    Job DescriptionPosition: Customer Support Associate Voice ProcessLocation: Malad West, MumbaiWorking Days: 5 days a week (with 2 rotational week-offs) Night ShiftTransport: One-way cab providedRoles and Responsibilities:- Handle inbound and outbound calls to assist PayPal customers with queries and issues.- Provide accurate and timely information regarding...

  • Customer Support Specialist

    2 weeks ago

    Borivli, Maharashtra, India beBeeSkill Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Support Specialist Job Summary:We are seeking a skilled Customer Support Specialist to handle inbound and outbound calls, provide timely information regarding our services and policies, and resolve customer concerns effectively. Responsibilities:Respond to customer inquiries in a professional and courteous manner via phone and email.Resolve...

  • Customer Support Specialist

    1 week ago

    Borivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Customer Support EngineerKey Responsibilities:Support pre-sales operations such as product demonstrations, site inspections, and customer meetings.Install, configure, and troubleshoot Konica Minolta production printers along with related software and hardware.Maintain a fully stocked site kit to minimize downtime and ensure maximum...

  • Customer Support Role

    2 weeks ago

    Borivli, Maharashtra, India beBeeExperience Full time ₹ 2,85,000

    Job Title: Customer Experience SpecialistWe are seeking a motivated and detail-oriented individual to join our team as a Customer Experience Specialist.As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Respond to customer...

  • Senior Associate

    3 hours ago

    Borivli, Maharashtra, India HC Global Fund Services, LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionAs Senior Associate, you will be responsible for such duties and responsibilities that arenormally associated with your position, which include, but are not limited to...

  • F and Beverage Services Associate

    2 weeks ago

    Borivli, Maharashtra, India beBeeCustomerService Full time ₹ 1,50,000 - ₹ 28,00,000

    Deliver Exceptional Customer ServiceWe are seeking a talented F & B Associate to join our team. As an F & B Associate, you will be responsible for providing food and beverage services that exceed customer expectations.Key Responsibilities:Ensure timely and courteous service deliveryMaintain high levels of cleanliness and hygiene in all areasFollow...

  • Associate IT Support Engineer

    2 days ago

    Borivli, Maharashtra, India MicroStrategy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better...

  • High Salary Senior Associate

    2 weeks ago

    Borivli, Maharashtra, India HC Global Fund Services, LLC Full time

    Job DescriptionAbout UsHC Global Fund Services, LLC (HC Global) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionAs Senior Associate, you will be responsible for such duties and responsibilities that arenormally associated with your position, which include, but are...

  • Customer Support Executive

    4 days ago

    Borivli, Maharashtra, India Snabbit Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Respond promptly and professionally to customer inquiries via inbound phone calls.Identify and understand customer issues, providing clear, empathetic, and effective resolutions.Assist customers with order placements and modifications.

  • Associate/ Senior Associate

    2 days ago

    Borivli, Maharashtra, India Morgan Stanley Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Division: Fixed Income DivisionJob Title: Data StrategistLocation: MumbaiJob Level: Associate/Senior AssociateCompany ProfileMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including...