
Transition Manager
4 days ago
Role & responsibilities
Understand the customer process & success fully Transition the same to the outsourced
Clearly define a project's objectives, scope & deliverables
Estimate and plan personnel, equipment and financial resources
Develop meaningful and workable project plans
Handle conflict and change management effectively
Identify, communicate and manage the risks associated with the project
Ensure adherence to TCS iQMS standards, establish audit trail for all the work done
Regularly and professionally report project activities, deliverables and
milestones to management
Manage transition cost
Have to maintain day to day working relationship with all support functions,
stakeholders and leadership team
Knowledge &Skills :
Knowledge of BPS Industry and Practices (Must Have)
Project Management Tools & Techniques, PMP, Prince II (Preferred)
Knowledge and application experience of BPO Transition frameworks (Must
Have)
Exposure to business process Quality Management framework, ex. Agile,
Six Sigma or LEAN (Preferred)
Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word
(Must Have)
In-depth knowledge of technology solutions related to BPS solutions around
imaging and workflow (Preferred)
Good written and verbal communication skills (Must Have)
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