Payroll-Transition Manager

3 weeks ago


Chennai Tamil Nadu India, Tamil Nadu Integrated Personnel Services Limited Full time

Role SummaryUnderstand the customer process & success fully Transition the same to the outsourcedClearly define a project's objectives, scope & deliverablesEstimate and plan personnel, equipment and financial resourcesDevelop meaningful and workable project plansHandle conflict and change management effectivelyIdentify, communicate and manage the risks associated with the projectRegularly and professionally report project activities, deliverables and milestones to managementManage transition costHave to maintain day to day working relationship with all support functions, stakeholders and leadership teamJob Description:-Knowledge &Skills :Knowledge of BPS Industry and Practices (Must Have)Project Management Tools & Techniques, PMP,Prince II (Preferred)Knowledge and application experience of BPO Transition frameworks (Must Have)Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred)Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have)In-depth knowledge of technology solutions related to BPS solutions aroundimaging and workflow (Preferred)Good written and verbal communication skills (Must Have)Willingness to work in flexible shifts and more often in Night shifts to interactwith Client teams based in global locations.(Must Have)Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) asjob involves extensive travel and extended stay away from home country..Transition Ownership:Creates an effective project team with appropriate team compositionEnsures required resources are arranged for transition-related trainingdeliveryEscalation Management-Interacts with stakeholders in infrastructureservices, administration, etc to ensure appropriate connectivity and softwareinstallation, hardware and such other resources / logisticsMonitors through effective dashboards the overall functioning of processes,identifies improvement areas and implementing adequate measures tomaximize customer satisfaction levels during the transition phaseMonitors Voice of Customer as captured during transition phasesEnsure business operational design are reviewed and appropriatemeasurement systems are put in place to capture operational metricsServes as the point of escalation for customers in transition-related matters(related to methodology validation, transition milestones, staffing, training,etc.)Ensure the process through transition, piloting and finally handing over toservice delivery


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