Debt Recovery Agent

23 hours ago

Dattatreya Temple Bengaluru, India Eagle Groups And Associates Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Summary:

We are looking for a motivated and persuasive Debt Recovery Agent (Telecaller) to join our collections team. The primary responsibility will be to contact customers with overdue accounts, inform them of their debts, and persuade them to make payments in a professional and ethical manner.

Key Responsibilities:

  • Make outbound calls to customers with overdue payments or defaulted accounts.
  • Inform customers about their pending dues and explain payment terms.
  • Maintain a professional and persuasive communication style to ensure collections.
  • Update system records with relevant notes, payment commitments, and customer feedback.
  • Follow up with customers as per the follow-up schedule.
  • Handle objections and resolve disputes to ensure positive customer experience.
  • Escalate complex cases to supervisors if needed.
  • Meet daily, weekly, and monthly targets for collections and call volumes.
  • Comply with all legal and ethical standards related to debt collection.

Key Skills Required:

  • Excellent communication and negotiation skills.
  • Patience and ability to handle tough conversations.
  • Basic computer knowledge and data entry skills.
  • Good listening skills and a confident tone.
  • Ability to work in a fast-paced environment and meet targets.

Qualifications:

  • Minimum 10th / 12th pass or Graduate (any stream).
  • Previous experience in collections or customer service is a plus.

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